Purchases over $100.00 pre-tax are eligible for free shipping to the lower 48 states.  Any purchase under $100.00 will be charged shipping which is calculated at time of check out but prior to payment confirmation.  At this time Western Expanse does not ship outside the continuous United States.

Small items (under 150 pounds) will be shipped by ground service.  Shipping method is at the discretion of Western Expanse.

Larger items will be shipped via freight. This method is tailgate only. You must have someone available to inspect and unload the freight item. All of our tents ship freight. 

If the condition of your package is questionable, at all, take pictures, and refuse the freight item and immediately contact our Customer Service Department at info@westernexpanse.com

DO NOT SIGN for the item. The driver may indicate that you have to sign and take the item regardless of damage, but you do not. In fact, the carriers will hold you responsible for what they call "concealed" damage if you sign the paperwork and do not indicate damage. Meaning, everything looks fine with the outer packaging, then you open your package to find it damaged! Always thoroughly inspect the product, then sign. DO NOT LET THE DIVER RUSH YOU.

We do not ship C.O.D. orders to a P.O. Box, APO, or FPO.

All orders must have complete shipping address, email and phone number. We don't sell this information. But we might need it if there is a question or issue with your order. If we don't have a valid address and phone number your order will be delayed or cancelled.

If you are ordering a tent, you must have a working, monitored phone number. The phone number that you enter into your order will be the number that is used to contact you to schedule your tent delivery. If the carrier cannot contact you after 2 attempts, the shipment will be returned undeliverable or redirected to another customer, you will be responsible for the any fees incurred by Western Expanse. If another tent is not available, you will have to wait for the next tent to become available from the manufacturer. During the spring and summer these additional wait times can be months. So answer your phone once you get the "your item has shipped" email.

If, for any reason, you need to change your address do so before your item ships. Otherwise you will be responsible for any change/rerouting fees. If ordering a tent, these fees can be hundreds of dollars. If you move, do not delay, contact us immediately.

Freight shipments can take approximately 2 to 6 weeks depending on the items.

INTERNATIONAL ORDERS

At the time Western Expanse does not accept orders from or ship to addresses or customers outside the continuous United States.

SHIPPING CLAIMS - VERY IMPORTANT

Ground

All shipments should be inspected at the time of delivery. Damaged packages should be refused immediately; no claims can be filed after 3 days of delivery per UPS and FedEx policy.

If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.

Freight

If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill immediately. You have a total of 72 hrs to file a claim or they will deny the claim. Again, 72 hrs not 3 days.

After contacting the carrier, please email at info@westernexpanse.com. We have no control over the shipper but we will do everything in our power to help facilitate the process. It's a process if an item gets damaged in transit. The quicker you take action (call the shipper, take pictures, call us) the quicker the claim will be resolved.

RETURNING ITEMS DAMAGED IN TRANSIT

If you receive a damaged package, you should refuse delivery. If the item is left on your porch contact customer service at info@westernexpanse.com within 24-48 hrs if possible, no later than 72 hrs. If you refuse delivery, the order will be returned to us. If you contact customer service, we will help you file a damage claim with the carrier.

Regarding damage claims:

• Please be prepared to describe the damage and provide photographs
• Keep the package and parts in the same condition as they arrived
• The carrier may request a physical inspection of the package but this should be rare since you already know to inspect the item before you sign for it
• The carrier will void your claim if you do not have the packaging (Even if the packaging looks like garbage keep it! The state of the packaging will help you win your claim.)
• All carrier damage claims must be filed within 72 hrs of receiving the product
• Return Authorization

Please use our Customer Service form (in our website footer), provide a specific reason for your return, and request a Return Authorization (RA#) number. We will reply back in a timely manner.

WARRANTY

We warranty all merchandise for 30 days against defects in workmanship or materials for normal use. Keep all manufacturer's warranties and owner's manuals you receive with the merchandise ordered. In the event an item is defective after 30 days, please refer to the warranty information for proper procedure on returning the merchandise.

All claims are initiated by contacting our Customer Service Department for a Return Authorization Number (RA#). Returned items will be inspected for warranty eligibility. We will not be responsible or liable for labor, incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods. We do not pay for mechanics, rental cars, shipping, etc.

PRODUCT INSTALLATION POLICY

Western Expanse has no control over the use of any product. Western Expanse, therefore expects the customer to exercise good judgment as to the proper selection, installation, use and maintenance of any product. Western Expanse assumes no responsibility for damage or injury of any kind due to any misuse or improper application of any products in any way by any person. Do your research and ask questions before you purchase.