Return & Exchanges

RETURNS - SHORT VERSION

Our policy is 30 days from receipt. If 30 days have passed by since your purchase, unfortunately, we can’t offer you a refund or exchange. However, we still want you to be happy, so shoot us an email and we will see if there is anything we can do to help you out.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This means items that you have installed even for a 30 minute influencer photo shoot are not eligible for return or exchange...yes, we can see the wrench marks too! While we are funny guys, we are not joking, no one wants your tore up stuff. Re-gift like your mom used to do, or sell it on any number of online reselling platforms. No need to get mad or frustrated...you might even get more than you paid for it!

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RETURNS - LONG VERSION

We understand that you may need to return your purchased item due to an issue with your product. Don't worry, most items available at Western Expanse are returnable. As long as they are returned with all original packaging, paperwork, and parts in new and unused condition. Meaning, make certain that the item fits before trying to install it. Do a "dry" fit. Double check your year/make/model/bed length info and verify the item you just received is the one that fits your vehicle. Once it has scratches, dents, tool marks, etc. no one else is going to want it. Don't be 'that guy'.

To return an item, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly displayed on the package. Items returned without an RA# WILL NOT be refunded or exchanged.

Authorized items must be returned with all original packaging, paperwork, and parts in new and unused condition. A refund will not be issued if items are not returned in this condition, nor will Western Expanse re-ship the item back to you. We will donate or discard it like you should have.

As a courtesy, Western Expanse may decide to issue a refund prior to receiving the returned item. If the item fails inspection upon arrival, we reserve the right to reverse the courtesy refund. All this means is make sure the item qualifies for a full return prior to shipping the item back and you won't have a problem!

We get it, we've worked on our vehicles too! You got mad, you threw your tools and the awesome item you were about to install. Cursing and yelling ensued, now your kid is crying, you're mad, your wife is mad at you for "acting like a kid". But, before you shove everything back in the box all willy-nilly, remember it has to reach us in new condition not like a bag of recyclables. Neatly repack everything as it was when you opened it. If you chipped the paint off during your little fit...sorry, but it's yours for good. Take a deep breath and try to install it again, it probably fits with a cooler head doing the work.

Any product that has been altered aesthetically or to service a purpose other than originally intended will no be accepted for return. Lime green Jeep guy with spray paint can...we're talking to you! 

Western Expanse is not responsible for damages incurred during product installation or use, and will not compensate for any tickets, damages, tents flying off due to installation issues, broken windshields, nor reimburse labor charges, tow charges, rental cars, installation fees or credit card fees, under any circumstances. If you're not capable enough to attach something to your rig well enough that it won't fall off...get professional help...no, not the councilor your ex was bugging you about, and definitely not your Uncle Joe after he's 'had a few', an actual mechanic! 

RETURN PROCESS

1. Contact a Western Expanse Customer Service Representative at info@westernexpanse.com and let the team know that you'd like to return your purchase.
2. Our Customer Service Team will provide you with an RA#, and email you detailed return instructions.
3. Clearly display the RA# on the package and return to the address given in the email.
4. The customer is responsible for all return shipping costs unless the return is due to manufacturer defect or Western Expanse error.
5. The original method of payment used to place the order will be credited the purchase price, minus the ship to and return shipping costs. Western Expanse will send a confirmation email once the refund has been issued.

Please allow up to 7 business days for your bank to process the credit. We will not investigate missing funds or reissue a refund until a minimum of 7 business days have passed since we have issued the refund. In almost all cases your bank is the issue, it's not you and it's not us!

DEFECTIVE ITEMS 

If you receive an item that is defective or broken, stop and take pictures, Western Expanse will provide you with a prepaid return shipping label. To receive the return shipping label, follow the return procedure above.

If you receive a damaged package, refuse delivery and contact customer service at info@westernexpanse.com within 3 days of attempted delivery. If you refuse delivery, the order will be returned to us.

If you accept delivery due to concealed damage, contact customer service within 24 hrs, we will help you file a damage claim with the carrier. Any freight damage reported after 72 hrs will be denied by the freight company and we will not be able to help.  And yes, that's 72 hrs not 3 days or 3 business days. Trust us, not our rules but we and you have to abide by them if you want to be made whole again.

WARRANTY ITEMS

Western Expanse guarantees the workmanship of the products we sell for 30 days from the date of receipt. Some items have a longer warranty as stated in the item details. All returned items will be inspected for warranty eligibility. You are responsible for the cost of shipping merchandise to one of our distribution centers for warranty inspection.

Defective parts will be replaced or repaired solely at our discretion. Please check the product documentation for more information regarding the product warranty policy. Should your product fail after 30 days, please contact our customer service department info@westernexpanse.com and we will assist you in submitting a claim.

Western Expanse will not be liable for any indirect, special, incidental, or consequential damages of any kind. We will not be responsible or liable for inconvenience, rental cars, shipping, labor, legal fees, or any other costs incurred while the item is being inspected or replaced.

EXCLUSIONS FROM WARRANTIES

• Purchases made second hand through a friend or enemy, marketplace, or any other source other than directly from our website or one of our authorized dealers
• Electrical and computer items
• Any problem from misuse or improper installation
• Damage to your vehicle (if a product falls off due to improper installation we'd consider this beyond the scope of the warranty)
• Consequential costs or damages (storage fees, mechanic fees, car rental fees, tickets from the PoPo, etc.)
• Items you have dismantled contrary to normal installation requirements or instructions. Including but not limited to breaking of manufactures internal seals. 
• Restocking Fees

Some items require a restocking fee. The fees can range from 20-30% depending on the item. Some items qualify for a refund, minus the restocking fee and any return shipping costs, when returned with all original packaging, paperwork, and parts in new and unused condition.

NON-RETURNABLE PRODUCTS

Some items, including (but not limited to) special orders, are not eligible for a return. 

If there is a manufacturer defect or Western Expanse error, these items may be returned for credit.

These items cannot be returned:

• Any product that has been installed 
• Opened electrical items
• Custom items
• Closeout, clearance, or discontinued items (this includes 'open box deals')
• Stuff you found at the swap meet 
• Special order items
• Items that have been altered from original 

Western Expanse reserves the right to alter this policy in whole or in part at any time and without notice. We want to be fair and reasonable with you, as we hope you will be with us. However, all returns and exchanges are at the discretion of Western Expanse alone and getting nasty and rude isn't going to make us cave.

PRODUCT INSTALLATION POLICY (curse words not included)

Western Expanse has no control over the use of any product. Western Expanse, therefore, expects YOU, the customer, to exercise good judgment as to the proper selection, installation, use and maintenance of any product. Western Expanse assumes no responsibility for damage or injury of any kind due to any misuse or improper application of any products in any way by any person. Any and all direction for installation, either in writing, in person, in video or telepathic communication is to be used for guidance purposes only and is not a guarantee in anyway of proper installation or quality workmanship. YOU are solely responsible for the safe installation and use of any and all products. We will say it again and louder for those at the back! YOU are solely responsible for the safe installation and use of any and all products!

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RETURNS FAQ

WHY DO YOU ASK FOR PICTURES?

A picture is worth a thousand words. You've heard it before...cause it's true! It's a lot less expensive to send a few pics than to ship the product back when a picture can tell us the same story. You pay for the return shipping so wouldn't you rather shoot over a few pics and avoid that extra cost if possible?

Another example, you get your package or crated tent and it's all F'd up (or even a little F'd up) make like you're at a tourist trap in peak season and take a picture of every little thing including the ice sculpture at the shrimp bar! That is what we call "carrier" damage and we'll help you file a claim. The pictures shows that's how you received the item and offers you protection from taking the blame. In the event that you're asked to sign a BOL (bill of lading) from the driver, inspect the package first and notate any and all damage on the BOL. We get it, the driver doesn't want to wait...but they were paid a pretty penny to deliver this to you..they can wait a minute while you check it out. Don't feel rushed!

HOW CAN I RETURN AN ITEM?

Contact a Western Expanse Customer Service Representative via our  Customer Service form (in our website footer) and let the team know that you'd like to return your item. We will provide you with an RA# (Return Authorization) and email you detailed return instructions. Valid RA#'s are required in order for us to quickly identify your return and issue credit. No refunds will be given without this and your item will not be reshipped back to you.

CAN I EXCHANGE AN ITEM?

Items that include all original packaging, paperwork, and parts in new and unused condition may be returned. Just follow the Western Expanse returns procedure. 

WILL I PAY A RESTOCKING FEE?

Some products require a restocking fee. The fees can range from 20-30% depending on the item. You will be made aware of any fees upon return request. By shipping the item back to us it is understood that you accept these fees and understand that they will be deducted from your return amount. These items can be refunded, less the restocking fee and any return shipping costs. The items will be inspected before a credit is issued.

WHO PAYS FOR RETURN SHIPPING COSTS?

If the return is due to manufacturer defect or Western Expanse error, we will pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item.

WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?

1. Confirm whether the item you ordered is the item you actually received. You can do this by comparing the part number on the shipping receipt to the part number on your email order receipt.
2. Confirm that the part number on the order receipt is the same as the part number on the item packaging. Items can be incorrectly selected by the fulfillment warehouse (we are human and make mistakes...but we will make it right!)
3. Confirm that the part number on the order receipt is the same as the part number on the item itself. Sometimes items are incorrectly packaged.
4. Confirm that the part number on the order receipt is the right part number for your vehicle's year/make/model/submodel/cab size/bed length.
5. If the numbers do not match, contact us and let the team know that you'd like to return your purchase.

WHAT IF I GET MAD, DECIDE NOT TO BOTHER CONTACTING WESTERN EXPANSE FOR AN RA#, OR HAVE A FEW TOO MANY BEERS ON  SUNDAY AND RETURN THE ITEM WITHOUT AUTHORIZATION?

We may not be able to locate your return. We have multiple warehouses and cannot link returns without the RA#. If you return an item without an RA# the chances are high that it will either get refused by the shipping department or lost in Return Land (that's right next to where Missing Sock Land resides). No valid RA# = No Credit.

If the item is returned with a valid RA#, we'll process your return, exchange the item for the correct part (if available), and send you a prepaid shipping label if the error is ours. 

If you are shipping an item over $50, you should seriously consider using a trackable shipping service (UPS or FedEx) or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. And if we don't get it delivered to us, it's like it was never sent. Many tears have been shed by not taking this extra step.

By making any purchase either for physical merchandise or gift cards, you are agreeing to these terms and understand that sole discretion is with Western Expanse.